Any questions may be e-mailed to: firstname.lastname@example.org or you may call us at (800) 924-5304 or (631) 587-6200. Internet phone hours are Monday through Friday 10:00am to 5:00pm, Saturday 10:00am to 4:00pm EST.
Domestic Shipping, (Continental US, excluding Alaska & Hawaii) on most orders (including any discounts) over $79 is FREE using Standard Shipping (2-5 business days).
Please Note: Certain items may have additional shipping charges associated with them because of increased size (Over-sized) and / or insurance charges imposed by our carriers (USPS, FedEx and UPS). These additional charges are clearly indicated for each item and at the time of checkout.
Most in stock orders received by us before 2:00pm Eastern Time are shipped the same business day. Orders received after 3:00pm will be shipped the following business day. Orders received after 3:00 Friday are shipped Monday. If the item you are ordering is marked "In Warehouse" please allow an additional 2-7 days to ship. If your prefer us to split your order and ship as available, please let us know in the "Additional Information" field.
For Domestic (Continental US, excluding Alaska & Hawaii) orders below $79, there is a flat $8.99 shipping charge.
For International orders (and Alaska & Hawaii), shipping charges for all available delivery options will be calculated during checkout since we need your address to determine these charges. Please note for international orders on top of the shipping cost you will be responsible for all duties and customs fees payable when the item is delivered. If you refuse the order you we will charge you for the outgoing shipping and the shipping back to us.
Delivery options include Standard Shipping, Expedited Shipping, 2-Day and Overnight. Not all delivery options are available for all locations; during checkout, options and charges will be determined and made available.
Delivery confirmation is at no extra charge for Priority Mail. The tracking number is sent to your e-mail address from our web site (email@example.com). Please make sure to add firstname.lastname@example.org to your address book and SPAM Filter to make sure e-mail from us is not treated as Spam.
We are not responsible for lost shipments after the carrier delivers them (per confirmation on tracking numbers) i.e. the delivery person leaves them on your doorstep. The following are the steps you should take if you haven't received your shipment:
- Call or e-mail us.
- We will confirm its been shipped.
- We confirm with carrier that the shipment was delivered.
- Check with the carrier
- We cannot replace lost shipments after delivery confirmation has been made by the carrier.
Bicycles are shipped in their factory sealed carton. Assembly is required and should be done by a qualified bicycle mechanic. Always wear a helmet while riding.
Occasionally, some items are unexpectedly out of stock or unavailable and may be back-ordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order.
Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. If you need an item right away we ask that you call us at 1-800-924-5304 to confirm that the product is available at the location you prefer before heading over to our store.
ALL SALES ARE FINAL - NO RETURNS AT THIS TIME
We are liquidating our inventory and closing Sunrise Tri. No returns are accepted at this time.
PRICES AND INFORMATION
This website is intended to help you. We make every effort to maintain current, accurate prices in our on-line catalog. And we strive for similar accuracy and timelines with the other information we offer here.We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create as we may not be able to honor incorrect prices. Please bring any errors you may find to our attention on your next visit or by calling or sending us an e-mail. Thank you!
INFORMATION SECURITYWe protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
Sales tax is applicable for orders shipped to New York only.
Every item Sunrise Tri carries is covered by a warranty from the individual manufacturers. Generally, warranties cover defects in materials and workmanship. Damage from abuse, neglect, accidents, and racing are not covered under any warranty. It is at the sole discretion of the manufacturer to repair or replace defective merchandise.
Labor and shipping are not covered under any warranty.